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61,DIT Road West Malibag Dhaka-1217 | HOTLINE: 01970360344, 01970360345

Returns & Refunds Policy

Returns & Refunds Policy

Effective Date: 23th March 2025
Last Updated: 24th March 2025

Thank you for shopping with Musfi Enterprise. We strive to provide the best quality car accessories and services. If you are not completely satisfied with your purchase, we’re here to help with our Returns & Refunds Policy.

1. Eligibility for Returns

  • You can return a product within 3days of purchase.

  • The product must be unused, undamaged, and in its original packaging with all included accessories.

  • Proof of purchase (invoice or receipt) is required for all returns.

  • Some items, such as customized products or clearance items, may not be eligible for returns.

2. How to Initiate a Return

  • To request a return, contact us at:

  • Provide your order details and reason for return.

  • Once approved, you will receive instructions on returning the item.

  • The customer is responsible for return shipping costs unless the item received is defective or incorrect.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5 business days to your original payment method.

  • Shipping and handling fees are non-refundable.

  • If the return is due to an incorrect or defective product, we will provide a full refund or replacement at no additional cost.

4. Exchanges

  • We only replace items if they are defective or damaged upon delivery.

  • To request an exchange, follow the return process above.

5. Non-Returnable Items

  • Customized or special-order items.

  • Products damaged due to customer misuse.

  • Items returned without original packaging or accessories.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, check your bank account or contact your payment provider.

  • If you still have not received your refund after [Insert Days] business days, please contact us.

7. Contact Information

For any questions regarding our Returns & Refunds Policy, contact us at:

We appreciate your trust in Musfi Enterprise and strive to ensure customer satisfaction with every purchase. Thank you for choosing us!